Why Transmedia

We have no competitors

Transmedia is an industry of its very own

Forget everything you thought you knew about the world of chargeback fighting. Our team brings an approach that is targeted, detailed, aggressive, built on accumulated knowledge, comprehensive, and most importantly, works in a manner that far outpaces what is offered elsewhere.

Setting the table for success

We do things differently and in return, see vastly different results. Here is a brief side-by-side of why Transmedia is a transformative force:

Merchant In-house Disputing Chargeback-fighting Firms
Access to Chargeback Documents Sometimes - depending on processor 1 Never Always
Response Origination Varies by merchant Automated Robot Response Custom Response
Appeals on Denied reversals Sometimes Never Always
Average Recoveries on Friendly-fraud 7.5% 15% on average 90%
Average Recoveries on true-fraud 2% 3% 70%
Average2 recoveries on non-fraud disputes
35% 25% 90%
Review for Visa & MC Arbitration Sometimes Never Always
Review for Appeals Post-Arbitration ruling Never Never Always
Access to dispute timelines 50% of time frame 50% of time frame 90%
Transmedia values

The methods that pioneered a world of a success:

While anyone can automate a response based on the reason codes for chargeback, a manual process is required to obtain the relevant chargeback documents, review the actual merits and details of this case at hand, and provide a response exclusively crafted to address the specifics concerns and what the card association must hear to be satisfied. Others may see a brief reversal of the chargeback but unfortunately around 90% are turned around for a second chargeback.

The rules of handling chargeback cases are highly complex and vary significantly by association. Merchants and those offering traditional chargeback support either lack access to these rules or have never been trained in how they are applied and interpreted by the banks. Even the best lawyer cannot possibly gather the relevant expertise to know what will work for you in this individual circumstance. We have made it our mission to excel at this and apply it with staggering results.

From timelines to resources to verifications and the like, it is imperative that each step of the process is handled in the manner that is most advantageous to the merchant. Whether being late on the filing of a document or failing to follow up that it was received in time, we live and breathe these often overlooked aspects of a case, ensuring that no avenue remains unutilized. Further, taking a case to arbitration and beyond requires intense manual work, which the industry at large is not equipped to provide.

Believe it or not, card processors often mislead or deny recourse to merchants in ways that only a team of skilled experts fighting on a merchant’s behalf is able to reverse. Automated processes cannot possibly identify or push back on these mistreatments, leaving merchants holding the bag in a case that could have been won.

It’s easy to claim sky-high success rates when the reporting and methods are subpar. Separating first and second chargebacks, claiming success after the first chargeback was reviewed, including cases that were already credited, ignoring fees, these are just some of the many ways in which numbers can be misleading. At Transmedia we take on the hard cases and win in a manner and scope that others can’t even attempt to match.

DON’T GO AT IT ALONE PARTNER WITH THE EXPERTS AND WIN

When facing chargebacks, some choose to take the hit, some try to fight and inevitably lose, while savvy business owners rely on the Transmedia team to take control and take them across the finish line.

Here is what
Transmedia means for you

Radically-increased odds

While Chargebacks are rarely reversed when fought in-house, we boast a success rate of around 85%! Imagine what that means for your bottom line.

Case-specific tailored plan

No two chargebacks are alike and neither are the optimal solutions for successfully reversing them. We develop a detailed and aggressive plan that gives you the best chance.

No stone left unturned

Despite what it may appear, you have options. Each card association and each case is different but there’s always something we can do that goes above and beyond.

Contingency payment plans

We don’t receive payment unless and until your chargeback is reversed and the funds are back in your account. That’s putting our money where our mouth is.

Industries & partners

We work with a wide range of clients, with a focus on e-commerce businesses.

  • One-time large chargebacks
  • Fraud cases
  • Insolvent businesses
  • Unique circumstances
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A Force
In The Industry

Transmedia is the partner of choice for those across the chargeback reversal arena. We come highly recommended by major card processors, industry attorneys and leading consultants.

Our reputation and expertise has made us a preeminent destination for testimony and a wide range of expert analysis in legal cases, both civil and criminal. We are actively engaged in contributing to this space and have been called upon to train and present at industry associations and conferences.

Learn More
Merchant In-house Disputing Chargeback-fighting Firms
Access to Chargeback Documents Sometimes - depending on processor 3 Never Always
Response Origination Varies by merchant Automated Robot Response Custom Response
Appeals on Denied reversals Sometimes Never Always
Average Recoveries on Friendly-fraud 7.5% 15% on average 90%
Average Recoveries on true-fraud 2% 3% 70%
Average4 recoveries on non-fraud disputes
35% 25% 90%
Review for Visa & MC Arbitration Sometimes Never Always
Review for Appeals Post-Arbitration ruling Never Never Always
Access to dispute timelines 50% of time frame 50% of time frame 90%